Shipping Policy
Local Canadian Shipping: All orders are fulfilled and dispatched directly from our Canadian warehouse. This ensures faster delivery and NO hidden customs duties or import taxes for our Canadian customers.
1. Order Processing & Transit Time
- Processing: We strive to ship your order within 2 business days after receiving it.
- Transit Time: On average, it takes 2-7 business days for the package to arrive from our warehouse to your door.
- Carriers: Orders are typically shipped via GLS Canada, UPS, FedEx, Canpar Express, or Canada Post.
*Please note: We DO NOT ship to P.O. Box addresses.
2. Shipping Areas & Remote Regions
Delivery is available to most areas of Canada. However, additional shipping and handling fees will apply to remote regions, including but not limited to:
Yukon, Northwest Territories, and Nunavut.
These fees will be quoted at checkout. Anpabo will contact you if there are additional charges to discuss options before the unit is shipped.
3. Restocking Fees & Delays
Important Notice: Timeframes provided are for reference only. Return of goods on the grounds of late shipping or arrival will be subject to a restocking fee equal to 25% of the purchase price.
Shipping may be delayed during peak seasons (Black Friday, Boxing Day, etc.) or if items are temporarily out of stock.
4. Cancellation Policy
Due to the large size of our products, orders enter processing quickly. Upon receiving a cancellation request, we will make reasonable efforts to stop the order, but cancellation is NOT guaranteed.
Once an order has been shipped, it cannot be canceled. You may return the product upon receipt, subject to our restocking fee and shipping cost policies.
5. Signature Requests
To ensure the safety of your delivery, carriers may request a signature at their discretion. If the carrier believes the area is secure, they may leave the package on your porch in your absence.
6. Pre-Order Policy
Pre-order items may involve international logistics, which can occasionally lead to delays. Anpabo is not responsible for delays caused by factors beyond our control (e.g., natural disasters, global supply chain shifts).
Need Assistance?
If you have not received a shipping update within 3 business days, or have questions regarding your delivery, please contact our support team:
Email: anpabotoy.service@gmail.com
Our customer service team will respond within one business day.