Refund Policy

Refund Policy

Last Updated: February 2026

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be in the exact same condition as when you received it:

  • Factory-Sealed: The box must be unopened, with original packaging and original tape intact.
  • Unused: The product must not have been used, driven, or modified in any way.
  • Proof of Purchase: A receipt or proof of purchase is required.

Important Note: If the box has been opened, the factory seal broken, or the product has been assembled/partially assembled, the item is no longer eligible for a return. In these cases, only our Warranty Policy will apply for any functional issues.

3. How to Initiate a Return

To start a return, please contact us at anpabotoy.service@gmail.com.

  1. Please provide your order number and clear photos of the unopened box and shipping label.
  2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
  3. Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues (Defective Products)

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately.

  • Troubleshooting: Our customer service team will first guide you through basic troubleshooting.
  • Resolution: If the issue cannot be resolved, we will cover all shipping costs and provide a replacement part, a product exchange, or a full refund, depending on the specific situation.

5. Returns for Personal Reasons (Change of Mind)

For returns that are not due to a defect (e.g., "no longer needed," "bought by mistake"), the customer is responsible for all return shipping costs to our designated warehouse. Original shipping charges are non-refundable.

6. Restocking Fees

To maintain our high standards, a restocking fee may be applied in the following scenarios:

  • Packaging Damage: If the returned box is damaged due to improper handling during the return transit, a restocking fee of 20% to 50% will be deducted from your refund.
  • Unauthorized Returns: If an opened or used item is returned without prior authorization, we reserve the right to refuse the refund or apply a restocking fee of up to 80%.

7. Refund Processing

We will notify you once we’ve received and inspected your return.

  • Approval: If approved, you’ll be automatically refunded on your original payment method.
  • Processing Time: Most refunds appear in your account within a few hours. However, please remember it can take 5-7 business days for your bank or credit card company to process and post the refund.

If you haven’t received a refund after 7 business days, please contact your bank first before reaching out to us.

For any further questions, please contact our support team at anpabotoy.service@gmail.com.